Terms and Conditions (T&C) & Refund Policy
Terms and Conditions (T&C)
1. General
These Terms and Conditions (“T&C”) apply to the use of the website worldofmalta.com (“Website”), operated by Mr. Niclas Bongards, 88 Jean de la Valette, Naxxar, NXR1206, Malta (“we,” “us,” or “our”) By accessing and using the Website, you agree to these T&C If you do not agree to these T&C, please do not use the Website.
2. Services
We provide travel information and tips about Malta and Gozo, as well as the sale of eBooks. The content on the Website is for informational purposes only and does not constitute professional advice.
3. User Account and Registration
Access to certain services or the purchase of eBooks may require registration. You agree to provide complete and current information during registration. You are responsible for the security of your account information and all activities that occur under your account.
4. Purchases and Payments
For the sale of eBooks, we use the payment service providers PayPal and Stripe. By purchasing a product, you agree to pay the indicated price and any applicable taxes. We reserve the right to refuse or cancel orders suspected of fraud or unauthorized activities. Data processing by the payment service providers is subject to their respective privacy policies.
5. Right of Withdrawal for Digital Content
Consumers have a statutory 14-day right of withdrawal. This right of withdrawal expires prematurely if the consumer expressly agrees that the execution of the contract (download or access to the eBook) begins before the withdrawal period ends and confirms awareness that they lose their right of withdrawal by giving this consent.
6. Intellectual Property
All content on the Website, including texts, images, graphics, and eBooks, is protected by copyright. Without prior written consent, you may not reproduce, distribute, modify, or create derivative works from this content.
7. User Obligations
- You agree not to misuse the Website or its content.
- You must not attempt to gain unauthorized access to parts of the Website or disrupt its operation.
- You must not use the Website for illegal or unauthorized purposes.
8. International Purchases and Taxes
For buyers within the EU, VAT is calculated according to the regulations of the destination country. For buyers outside the EU, additional duties or taxes may apply and are the responsibility of the buyer. The currency for purchases will be specified during the payment process, and exchange rate fees may apply.
9. VAT and Tax Information
For buyers within the EU, VAT is calculated according to the applicable regulations of the destination country. The prices shown include VAT unless otherwise stated. For buyers outside the EU, additional customs duties or taxes may apply and must be paid by the buyer. Our VAT registration number is MT26873617
10. Withdrawal and Refund Policy
Since our products are digital content, we do not offer refunds once an eBook has been downloaded or accessed. If you encounter any issues with your purchase, please contact us at [email protected].
11. Disclaimer
We strive to provide accurate and current information but do not guarantee the completeness or accuracy of the content. Use of the Website and its content is at your own risk. Our liability for gross negligence, willful misconduct, or harm to life, body, or health remains unaffected. We do not accept liability for direct or indirect damages arising from the use of the Website or its content.
12. Links to Third-Party Websites
The Website may contain links to third-party websites. We have no control over the content of these external sites and assume no responsibility for their privacy practices or content. Visiting linked websites is at your own risk.
13. Privacy Policy
Our Privacy Policy governs the processing of your personal data. By using the Website, you agree to the processing of your data in accordance with our Privacy Policy.
14. International Data Transfer
Data transfers to third countries (e.g., the USA) are conducted only in compliance with legal requirements, such as the use of EU standard contractual clauses to ensure an adequate level of data protection.
15. Dispute Resolution and ODR Platform
We are legally obliged to inform you about the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. However, we are not willing or obligated to participate in dispute resolution procedures before a consumer arbitration board. For any issues, please contact us directly.
16. Your Rights
Consumers are entitled to:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
17. Changes to the T&Cs
We reserve the right to amend these T&C at any time. Changes take effect upon their publication on the Website. Continued use of the Website after changes implies acceptance of the revised T&C.
18. Governing Law
These T&C are governed by the laws of Malta and shall be interpreted in accordance with these laws. Any disputes related to these T&C or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Malta. Consumers within the EU retain the protection of mandatory provisions of their country of residence.
19. Contract Language
The contract language is English. Translations into other languages are for convenience only. In case of dispute, the English version of these T&Cs shall prevail.
20. Contact Information
For questions or concerns regarding these T&C, please contact:
Mr. Niclas Bongards
E-Mail: [email protected]
Refund Policy
1. Scope
This refund policy applies to the purchase of digital products on the website worldofmalta.com, operated by Mr. Niclas Bongards, 88 Jean de la Valette, Naxxar, NXR1206, Malta (“we,” “us,” or “our”).
2. General Conditions
As our products are digital content that is immediately accessible after purchase, we generally do not offer refunds. By purchasing a digital product, you agree to waive your statutory right of withdrawal once the download or access to the product has occurred.
3. Waiver of the Right of Withdrawal
According to Section 356 (5) of the German Civil Code (BGB), the right of withdrawal for digital content expires if the consumer has expressly agreed that the execution of the contract begins before the expiration of the withdrawal period and has confirmed that they lose their right of withdrawal by consenting to this. By purchasing our digital products, you agree to this waiver.
For customers outside Germany, similar provisions apply under international consumer protection laws, which stipulate that the right of withdrawal expires when the consumer has agreed to the commencement of contract execution before the end of the withdrawal period and acknowledges that they thereby lose their right of withdrawal. By purchasing our digital products, you agree to this waiver.
4. Defective or Inaccessible Content
If you encounter technical issues with the purchased digital product or receive a defective or inaccessible product, please contact us within 14 days of the purchase date. In such cases, we will make every effort to provide you with a suitable solution, such as a re-download or a replacement file.
5. Contact for Support and Inquiries
If you experience technical problems or believe that a special case may justify a refund, please contact us immediately:
E-Mail: [email protected]
6. Processing Time
Requests for issue resolution or refunds are generally processed within 5 to 10 business days. Our support team will reach out to you as soon as possible to review your request and offer an appropriate solution.
7. International Adjustments
We sell our digital products worldwide and strive to ensure compliance with international consumer protection standards. This policy has been created considering EU consumer protection regulations and other international regulations, and we encourage our customers to be informed about their local requirements.
8. Policy Modifications
We reserve the right to change this refund policy at any time. Changes take effect upon posting on the website. We recommend regularly reviewing the policy to stay informed of possible updates.