Refund Policy

1. Scope

This refund policy applies to the purchase of digital products on the website worldofmalta.com, operated by Mr. Niclas Bongards, 88 Jean de la Valette, Naxxar, NXR1206, Malta (“we,” “us,” or “our”).

2. General Conditions

As our products are digital content that is immediately accessible after purchase, we generally do not offer refunds. By purchasing a digital product, you agree to waive your statutory right of withdrawal once the download or access to the product has occurred.

3. Waiver of the Right of Withdrawal

According to Section 356 (5) of the German Civil Code (BGB), the right of withdrawal for digital content expires if the consumer has expressly agreed that the execution of the contract begins before the expiration of the withdrawal period and has confirmed that they lose their right of withdrawal by consenting to this. By purchasing our digital products, you agree to this waiver.

For customers outside Germany, similar provisions apply under international consumer protection laws, which stipulate that the right of withdrawal expires when the consumer has agreed to the commencement of contract execution before the end of the withdrawal period and acknowledges that they thereby lose their right of withdrawal. By purchasing our digital products, you agree to this waiver.

4. Defective or Inaccessible Content

If you encounter technical issues with the purchased digital product or receive a defective or inaccessible product, please contact us within 14 days of the purchase date. In such cases, we will make every effort to provide you with a suitable solution, such as a re-download or a replacement file.

5. Contact for Support and Inquiries

If you experience technical problems or believe that a special case may justify a refund, please contact us immediately:

E-Mail: [email protected]

6. Processing Time

Requests for issue resolution or refunds are generally processed within 5 to 10 business days. Our support team will reach out to you as soon as possible to review your request and offer an appropriate solution.

7. International Adjustments

We sell our digital products worldwide and strive to ensure compliance with international consumer protection standards. This policy has been created considering EU consumer protection regulations and other international regulations, and we encourage our customers to be informed about their local requirements.

8. Policy Modifications

We reserve the right to change this refund policy at any time. Changes take effect upon posting on the website. We recommend regularly reviewing the policy to stay informed of possible updates.